Cored User Service Agreement

Update Date: October 10, 2025

Effective Date: October 10, 2025

Preface

Welcome to the Cored software products legally owned by Cored Limited and its affiliates (hereinafter referred to as "Cored" or "we").

Cored is a privatized platform that provides diverse functions for enterprise internal communication, management, and collaboration, including various versions of desktop clients, mobile clients, web clients, and server-side applications. The software products of Cored, in the "Cored User Service Agreement" (hereinafter referred to as "this Agreement") and the Cored Privacy Policy, are collectively referred to as "this Software." Customers, authorized users, and individual users are collectively referred to as "you."

This Agreement is a valid agreement between you and us, stipulating the terms and conditions you must follow when downloading, installing, registering, logging in, and using (collectively referred to as "using") this Software. Your use of this Software indicates that you confirm that you have the full civil rights and civil capacity to fulfill this Agreement; otherwise, you should not use this Software.

Please read and fully understand this Agreement before using this Software. Important content such as exemption or limitation of liability clauses in this Agreement will be highlighted in bold to draw your attention, and you should read it carefully. If you are a natural person under the age of 18, please read and fully understand this Agreement with the accompaniment of your legal guardian, and use this Software only after obtaining the consent of your legal guardian.

1. Cored Products Include

1.1 Desktop Clients: Windows, macOS, Linux, and various domestic desktop operating system clients;

1.2 Mobile Clients: Android, iOS, and HarmonyOS clients;

1.3 Web Clients: Web pages that run normally on major browsers;

1.4 Server-side: Windows, macOS, Android, Linux, and various domestic desktop operating system server-side applications.

The above software can be downloaded for free from the Cored official website https://coredim.com/download and used normally in an intranet environment.

Desktop clients, mobile clients, and web clients are collectively referred to as "clients."

The server-side is deployed on the server provided by the customer. The customer can use it normally only after activating the server-side with the license file obtained or purchased from Cored (hereinafter collectively referred to as "License"). During your use of this Software, any data storage, transmission, and processing are carried out on the server provided by the customer. We do not provide servers, nor do we store, transmit, or process any data. The "server-side" mentioned below refers to the server-side deployed by the customer on their own server.

The server-side management console (hereinafter referred to as "management console" or "backend") refers to a web-based platform used by the customer to manage organizational structures, members, and other management and maintenance functions, including the server-side, and runs on the server-side.

2. Customer, Authorized User, Individual User, and Account

2.1 When you use this Software, you may have three different identities, including customer, authorized user, and individual user. You use this Software normally through the account registered in the management console (hereinafter collectively referred to as "account"). The relevant definitions are as follows:

a. Customer refers to the enterprise or organization that purchases Cored products.

b. Authorized User refers to the natural person authorized by the customer to build organizational structures, manage members, maintain deployments, exercise management rights, and use this Software in the management console, including super administrators and administrators (hereinafter collectively referred to as "administrators"); the person who initially represents the customer to initialize the Cored Software is called the super administrator.

c. Individual User refers to the natural person designated by the customer to register and use this Software as an individual, relative to the authorized user.

d. Account refers to the account manually specified by the authorized user in the management console, which can be used to log in and use this Software. Individual users cannot register and obtain a Cored account by themselves except through the administrator's designation. The number of accounts that the customer can register and use normally in this Software is limited by the License.

2.2 Individual users can use this Software for personal purposes after registering a personal identity account. After logging in, individual users can decide to upload, view, or delete user content or personal information within the scope permitted by law and this Agreement.

2.3 The super administrator will register a super administrator account when configuring the server-side and can register accounts for individual users and authorized users through the management console. The customer's collection, use, and sharing of your information should comply with relevant laws and regulations. This Software only processes your information according to the customer's requirements and does not bear legal responsibility for the customer's related actions. For the processing of personal information and user content, please refer to the Cored Privacy Policy in detail.

2.4 As an authorized user, the customer will manage your authorized user identity and related rights based on that identity, including but not limited to adding, deleting, adjusting permissions, and restricting service content. You guarantee that while complying with the relevant norms of this Software, you will use this Software according to the customer's authorized scope and norms. Please be aware that the customer is solely responsible for fully explaining and informing you of all customer policies and practices related to your use of this Software, as well as settings that may affect or restrict your use of this Software or access to customer data. We do not bear any responsibility for this.

2.5 For the use of this Software by authorized users, if there is any conflict between this Agreement and other agreements entered into between us and the customer, the other agreements shall prevail. If you are using this Software as an authorized user or outsourcing vendor, you understand that this Software is a workplace tool for the customer's use, not for personal consumption.

2.6 If you register this Software on behalf of the customer, you promise that you have obtained full authorization from the customer, authorizing you to accept and fulfill all the contents of this Agreement on their behalf. In this case, the customer will be legally and financially responsible for all your actions resulting from the use of this Software. If the customer enters into another agreement with Cored regarding the use of this Software, and there is a conflict between this Agreement and the other agreement, the relevant content of the other agreement shall prevail. For matters not mentioned in this Agreement, the other agreement shall prevail.

3. About Accounts

3.1 Account Registration and Activation

3.1.1 Before using this Software, you need the customer administrator to register and assign an account to you. You have the right to set a password that meets security requirements for the account. The account and password you set are the credentials for logging in and using this Software and other software and related services provided by us as a registered user.

3.1.2 After the customer deploys this Software through an authorized natural person (i.e., administrator), they can set up customer administrators with different backend management system permissions. There can be one or more customer administrators, which can be set by the customer and existing customer administrators. Customer administrators can upload, manage, and maintain the contact information or other related information of authorized users in this Software, and can register accounts for individual users designated by the customer, realizing various functions such as instant communication, collaborative office work, organizational management, and structural adjustments. The customer's acquisition of the aforementioned information should be informed to the authorized user by the customer and obtain the authorized user's consent. We do not bear any responsibility for the customer's actions.

3.1.3 You understand and promise that the account you set up shall not violate national laws and regulations and the relevant rules of this Software. Your account name, avatar, and profile information used to use this Software shall not contain illegal or inappropriate information. During the use of the account, you shall comply with relevant laws and regulations and shall not engage in any actions that harm national interests, infringe on the legitimate rights and interests of other citizens, or harm social morality.

3.2 Account Use and Security

3.2.1 You understand and agree that the ownership of the account, related rights, and all data generated in this Software belong to the customer. After completing the first login, you will obtain the right to use the account. Your account is for your personal use only. Without the written consent of the customer, it is prohibited to gift, lend, rent, transfer, sell, or otherwise permit others to use the account in any form.

3.2.2 You are responsible for maintaining the security and confidentiality of your account and password. In any case, do not disclose them to others. If you find that someone is using your account without permission or any other security breach occurs, you should immediately notify the customer. If you lose your account or forget your password, you can request to retrieve your account or password by submitting a complaint to the administrator. You understand and acknowledge that the password retrieval mechanism only identifies whether the information filled in the complaint form is consistent with the system records and cannot identify whether the complainant is the rightful user of the account. If there is suspected borrowing, investment, financing, wealth management, or other network information, account passwords, advertisements, or promotions involving property, please treat it with caution and make your own judgment.

3.2.3 You fully understand and agree that you are responsible for all actions under your account, including any content published by the account and any consequences arising therefrom. You should judge the content you come into contact with when using this Software and bear all risks caused by using the content, including the risks caused by relying on the correctness, completeness, or practicality of the content. We cannot and will not be responsible for any loss or damage caused by the aforementioned risks.

3.2.4 After you complete the registration, login, and necessary identity verification of the account, if you are an individual user, you can browse and modify your personal identity information at any time; if you are an authorized user, you need to modify the submitted identity information through the customer's administrator. You understand and agree that for security and identity verification (such as account or password retrieval complaint services, etc.), you may not be able to modify the initial registration information and other verification information provided during registration.

3.3 Account Freezing

Your account may be frozen or restricted in all or part of its permissions and functions under the following circumstances:

(1) Violation of applicable laws, regulations, policies, or legal documents;

(2) Freezing required by national authorities (including but not limited to courts, procuratorates, public security organs, etc.);

(3) Based on the needs of the operation and transaction security of this Software, if you engage in or may engage in actions that damage or attempt to damage the fair transaction environment or normal transaction order of us and our affiliates, or any use of names, brands of us and our affiliates that may mislead others, or any use of certain English (full or abbreviated) names, numbers, domain names, etc. that intend to indicate or imply any association with us and our affiliates;

(4) You are complained by others, and the other party has provided relevant evidence, but you have not provided contrary evidence as required by us;

(5) We reasonably analyze and judge that your account operations, income, exchanges, etc. are abnormal;

(6) There is a dispute over the ownership of the account;

(7) Violation of this Agreement, rules, and other related agreements;

(8) We reasonably judge that you have engaged in actions of the same nature as above or have generated similar risks.

3.4 Account Cancellation

3.4.1 When you need to terminate the use of this Software, depending on your different identities, you can apply to cancel your account through the following methods (subject to confirmation by the customer administrator), but you are still responsible for your actions during the period of using this Software before canceling the account:

(1) If you are an individual user, you can click on your personal avatar on the mobile terminal, select "System Settings" - "Account and Security" - "Cancel Personal Identity" to submit a cancellation application. The customer administrator will assist you in canceling the account after completing reasonable and necessary verification of personal identity, security status, device information, infringement complaints, etc., and will delete or anonymize all data under your account, except as required by laws and regulations.

(2) If you are an authorized user, the account becomes part of the enterprise user's office tools. You can submit a request to exit the team and cancel the account to your enterprise or organization, and the customer administrator will handle it. In addition, if the administrator of your enterprise or organization sets you as a resigned status in this Software, the account you use will be canceled.

3.4.2 Before your account is canceled, the customer will verify your personal identity, security status, device information, etc., to help you complete the cancellation. You know and understand that the act of canceling the account is irreversible. After your account is canceled, the customer will delete or anonymize your related information, except as otherwise provided by laws and regulations or as separately processed by the customer for enterprise-controlled data.

3.4.3 The customer reserves the right to freeze, cancel your account, and delete or anonymize the data and files you store if you violate applicable laws and regulations or this Agreement, and shall not bear any responsibility to you. You shall bear the loss of all data and information generated by your use of this Software due to the clearing or loss caused thereby.

4. Your Right to Access and Use This Service

4.1 Within the scope of the terms and conditions agreed in this Agreement, we grant you the right to access and use this Software and access Cored content (as defined in Article 9). Cored content can only be accessed through the use of this Software. This authorization is non-exclusive, limited, non-transferable, non-sublicensable, and revocable. Cored reserves all rights related to this Software and Cored content. Without our prior written consent (or the consent of our licensors), you shall not, for any purpose, in any form, copy, adapt, reproduce, distribute, transmit, broadcast, display, sell, license, vertically search, mirror, or otherwise access and use this Software and Cored content without authorization.

4.2 We may provide trial services (by activating the server-side with a trial License) or functions from time to time and provide them to unspecified customers or invited customers. You understand and agree that trial services are provided "as is" and "as available." To the extent permitted by law, we may provide limited or no technical support for trial services in some cases, and we may also change or stop providing trial services at any time without prior notice; you understand that we are not obligated to finally release or sell any trial products, services, or combine them with existing products to provide services to you.

4.3 You understand and acknowledge that the functions described in this Agreement may only be provided to some users or provided in a specific way (such as paid services). The services you can actually enjoy when accessing and using this Software are subject to the content we actually provide to you.

4.4 To improve user experience, meet new user needs, ensure the security and stability of products and services, or based on legal and regulatory requirements, we will periodically update or change the software (including but not limited to modification, upgrade, migration, development of new functions, change, suspension, or cancellation of certain functions), and perform maintenance on this Software, systems, software, etc. This Software may be interrupted or suspended for a reasonable time due to the aforementioned reasons. You agree that we shall not be responsible for this. If possible, we will notify you of the aforementioned matters in a reasonable manner.

5. User Use Norms

5.1 Behavioral Requirements

You should correctly configure and use this Software and take certain security measures to protect and back up your content. You declare and guarantee that the algorithms, models, data, products, and services you access through this Software are safe, stable, and effective, do not contain any other software programs, do not contain viruses, worms, Trojans, and other harmful computer codes, files, scripts, and programs, and do not have any malicious software characteristics, and will not cause damage to our and/or our affiliates' related systems, nor will they cause damage to our and/or our affiliates' or third-party data. Security vulnerabilities caused by your content, including but not limited to viruses, Trojans, worms, or other harmful programs, or security vulnerabilities caused by your failure to use the service in accordance with this Agreement, shall be your responsibility.

You shall not use this service to:

5.1.1 Use any plug-ins, plug-ins, systems, programs, or third-party tools that are not authorized or licensed by us to interfere, destroy, modify, or otherwise affect the normal operation of this Software, including but not limited to using automated scripts and other methods to collect information from this Software or interact with this Software, occupy a large amount of this Software system or network bandwidth resources, causing a serious load on this Software system or the network, server, products, or applications of other users using this Software, affecting system smoothness.

5.1.2 Use or target this Software to engage in any behavior that endangers computer network security, including but not limited to:

(1) Illegal intrusion into the network, interference with the normal functions of the network, theft of network data, and other activities that endanger network security;

(2) Providing programs and tools specifically used to engage in activities that endanger network security, such as intrusion into the network, interference with the normal functions and protective measures of the network, and theft of network data;

(3) Knowing that others are engaged in activities that endanger network security, providing technical support, advertising promotion, payment settlement, and other assistance;

(4) Using unauthorized data or accessing unauthorized servers/accounts;

(5) Unauthorized access to public computer networks or others' computer systems and deleting, modifying, or adding stored information;

(6) Unauthorized attempts to probe, scan, test the weaknesses of this Software system or network, or other actions that destroy network security;

(7) Attempting to interfere with or destroy the normal operation of this Software system or website, intentionally spreading malicious programs or viruses, and other actions that disrupt normal network information services;

(8) Forging TCP/IP packet names or part of names;

(9) Copying, imitating, modifying, translating, adapting, lending, selling, sublicensing, disseminating or transferring related software and services on the information network, or reverse engineering, reverse assembling, compiling, or otherwise attempting to discover the source code of this Software and related services;

(10) Maliciously registering Cored accounts, including but not limited to frequent and batch registration of accounts;

(11) Other behaviors that violate laws, regulations, agreements, our relevant rules, and infringe on the legitimate rights and interests of others.

5.1.3 Use this Software for advertising purposes or for any commercial promotion, or copy, distribute, license, transfer, lease, or sell all or part of this Software.

5.1.4 Bypass any measures we may use to prevent or restrict access to the software.

5.1.5 Incorporate this Software or any part of it into any other program or product.

5.1.6 Impersonate others or other organizations, or make false or inappropriate statements about your identity or your relationship with others or other organizations, including giving the impression that any content you upload, publish, disseminate, or provide is from this Software.

5.1.7 Use or attempt to use others' accounts, services, or systems without our authorization, or create a false identity in this Software.

5.1.8 Exceed the purpose of normal communication and exchange between friends or users (including but not limited to the purpose of sending advertisements, spam, harassment, or illegal information), and form a friend relationship with other users through any method such as adding yourself or inducing others to add.

5.1.9 Use this Software for high-risk scenarios or specific purposes such as operating nuclear facilities, aircraft navigation and communication systems, air traffic control, life support systems, weapon systems, etc. If you use this Software for high-risk scenarios and cause personal injury, property damage, or environmental damage, Cored shall not be responsible.

5.1.10 Use new technologies and applications based on deep learning, virtual reality, generative artificial intelligence, etc. to create, upload, copy, transmit, disseminate false news information and other information content prohibited by laws and regulations, or falsely claim synthetic content as natural content. When you publish or disseminate non-real information created using new technologies and applications based on deep learning, virtual reality, generative artificial intelligence, etc., you should clearly mark it in a significant way, otherwise the platform has the right to take measures including but not limited to adding marks, restricting, and banning related content and accounts.

5.1.11 Engage in other behaviors that violate laws and regulations, this norm, Cored's relevant rules, and infringe on the legitimate rights and interests of others.

5.2 Information Content Norms

5.2.1 The content you develop, create, use, upload, comment, publish, disseminate, store, and share using this Software (including but not limited to content uploaded to this Software that is not publicly shared) should consciously comply with relevant laws and regulations, otherwise we have the right to take corresponding measures immediately. You shall not use this Software to create, copy, store, publish, or disseminate the following information:

(1) Opposing the basic principles determined by the constitution;

(2) Endangering national security, leaking state secrets;

(3) Subverting state power, overthrowing the socialist system, inciting national division, and undermining national unity;

(4) Damaging national honor and interests;

(5) Promoting terrorism and extremism;

(6) Promoting ethnic hatred and discrimination, undermining national unity;

(7) Inciting regional discrimination and hatred;

(8) Undermining national religious policies, promoting cults and feudal superstitions;

(9) Fabricating and spreading rumors, false information, disrupting economic and social order, and undermining social stability;

(10) Spreading and disseminating obscenity, pornography, gambling, violence, murder, terror, or inciting crimes;

(11) Endangering network security, using the network to engage in activities that endanger national security, honor, and interests;

(12) Insulting or slandering others, infringing on the legitimate rights and interests of others;

(13) Violently threatening and intimidating others, conducting human flesh searches;

(14) Distorting, vilifying, blaspheming, and negating the deeds and spirit of heroes and martyrs, infringing on the names, portraits, reputations, and honors of heroes and martyrs by insulting, slandering, or other means;

(15) Spreading obscene language, damaging social order and good customs;

(16) Infringing on the legitimate rights and interests of others, such as privacy rights, reputation rights, portrait rights, intellectual property rights, etc.;

(17) Any advertisements, solicitation promotion materials, "spam," "spam messages," "chain letters," "pyramid schemes," or any other prohibited solicitation forms without our or the recipient's consent;

(18) Infringing on the legitimate rights and interests of minors or harming the physical and mental health of minors;

(19) Other information that violates laws and regulations, public policies, social order and good customs, interferes with the normal operation of this Software, or infringes on the legitimate rights and interests of other users or third parties.

6. Third-Party Products and Services

6.1 We allow third-party applications to access the Cored open platform to provide you with software. You can use such third-party services by adding applications in the workbench. We also cooperate with third parties to provide you with certain functions or services, such as links in this Software that may redirect to other online services or resources. When using third-party services, in addition to complying with the terms of this Agreement, you also need to comply with the third party's user agreement, privacy policy, and other relevant terms. You understand and acknowledge that third-party services are provided by third-party service providers. Except as otherwise provided by laws and regulations and this Agreement, we do not bear any responsibility for third-party services.

6.2 You understand and agree that we may adjust the policies and services of this Software and third-party applications, which may affect our or third-party services (such as causing related services to no longer be provided in this Software, or the service functions of third-party applications to be restricted). Except as otherwise provided by law, we do not bear corresponding responsibilities.

6.3 Before choosing to use third-party services, you should fully understand the functions, service agreements, and privacy policies of third-party products or services, and then decide whether to activate third-party services. If you are the customer's administrator and choose to activate third-party services based on the customer's authorization, before you activate third-party services and provide data containing authorized user personal information (such as customer contact information) to third-party service providers, the customer and you should fully explain the situation to the involved authorized users and obtain their explicit consent.

6.4 This Software may contain links that redirect to other online services or resources, which may be provided by third-party service providers. We cannot control your use of such third-party services or resources. Therefore, unless otherwise agreed in this Agreement, your use of third-party services or resources is subject to the agreement between you and the relevant third party, and we do not bear any responsibility for your use of third-party services or resources. The existence of such links does not mean that we endorse the legality and security of these third-party services or resources.

7. User Content

7.1 This Software allows you to upload, create, or send digital information or materials (referred to as "User Content"). You can also overlay or add other elements provided by us, such as patterns, stickers, virtual avatars, etc., to your User Content. You promise and guarantee that you have all necessary rights or have obtained legal authorization for the content you upload, store to this Software, or share through this Software, and that our use, display, and retention of your content will not violate any laws or the legitimate rights of others. We do not bear any responsibility for your content and the content uploaded, stored, or shared by others using this Software.

7.2 If you share your User Content with other users of this Software, you agree to grant these users unrestricted and free rights to use your User Content (including any intellectual property rights and related rights), unless you explicitly state such restrictions to the other party, but such statements and restrictions can only bind you and the other party. You promise to only upload, disseminate, provide, and share User Content that you are willing and able to grant the above rights to this Software or through this Software.

7.3 We do not claim any ownership rights to your User Content. Please note that if you use this Software as an authorized user, we will provide the customer with many choices to control, restrict, and manage the use of your User Content. For example, the customer can enable or disable the access rights of its authorized users to this Software, enable or disable third-party services, manage licenses, retention, and export settings, etc. The customer's choices and decisions may cause your User Content to be accessed, used, disclosed, modified, restricted, or deleted. If you use this Software on behalf of the customer, you confirm that the customer will fully explain this situation to its authorized users in advance and obtain their explicit consent.

7.4 This Software is not a storage service. For your content, or any other content uploaded, disseminated, or provided by other users to this Software or through this Software, we cannot and will not provide backups. Please note that even after your User Content is deleted from this Software, other users may continue to use and allow others to use your User Content independently (for example, the user may have saved a copy of your User Content in their account).

7.5 You are fully responsible for your User Content and the consequences of posting, submitting, or transmitting such content to this Software or through this Software. You also agree not to submit any content or other materials to this Software that violate applicable laws and regulations.

7.6 We have established complaint and reporting channels. You can complain and report various illegal and non-compliant behaviors, illegal dissemination activities, illegal and harmful information, etc. through the complaint and reporting channels we publicize or by sending an email to contact@cored.im. When you make a complaint or report, please also provide preliminary evidence of your relevant rights or proof of illegal and non-compliant behaviors and content. We will promptly accept and handle your complaints and reports according to applicable laws and regulations. If the content you publish is complained or reported by relevant rights holders, you can also appeal to us by submitting contrary rights proof materials, and we will also handle it promptly according to applicable laws and regulations.

7.7 You understand and agree that when you view the content provided by others in this Software, you should judge and bear the relevant risks yourself. Without the explicit consent of the relevant rights holder, you shall not use, copy, reprint, disseminate, play, display, sell, license, or otherwise use such content in any way not explicitly permitted for any purpose.

8. Data Privacy and Security

8.1 The use of this Software is governed by the Cored Privacy Policy. Your use of this Software represents that you have read, understood, and accepted all the terms of this Privacy Policy. If you are under 18 years old, you should read and agree to this Privacy Policy under the guidance and accompaniment of your parents or other guardians before using this Software.

8.2 The "Cored Privacy Policy" may be updated from time to time to reflect changes in applicable laws, regulations, standards, industry norms, etc., or changes, updates, or new functions of this Software. After any updates to the "Cored Privacy Policy," if you continue to access or use this Software, it means that you have read, understood, and accepted these updates.

8.3 We are committed to protecting your personal information together with you. We will take technical measures or other security measures that match this Software to protect your personal information security within the scope of commercial reasonableness. Nevertheless, we cannot guarantee the security or confidentiality of your information transmission over the Internet or through the network.

9. Intellectual Property

9.1 You understand and agree that unless we otherwise state or the relevant rights holder enjoys rights according to the law, all intellectual property rights (including but not limited to copyright, trademark rights, patent rights, trade secrets, etc.) and related rights of the products, technologies, software, programs, data, and all other information content contained in this Software, including but not limited to text, pictures, audio, video, charts, interface design, layout framework, relevant data, or electronic documents (referred to as "Cored Content"), belong to us or our affiliates. Without our or the relevant rights holder's written consent, you shall not use (including but not limited to monitoring, copying, reprinting, disseminating, broadcasting, displaying, selling, licensing, mirroring, uploading, downloading the content in this Software through any robots, spiders, etc.) for any commercial or non-commercial purposes.

9.2 You should respect intellectual property rights as we do. As a prerequisite for using this Software, you agree not to infringe on any subject's intellectual property rights (including but not limited to uploading or sharing materials protected by copyright law without permission) during the use of this Software.

10. Breach and Compensation

10.1 If you violate this Agreement and/or other service terms and rules that you should comply with, the customer has the right to take reasonable measures at its sole discretion, including but not limited to pre-warning, restricting, suspending, or terminating your use of part or all of the functions of this Software, blocking or deleting the content you upload, disseminate, or provide, restricting part or all of the functions of the account, freezing or permanently closing the account, etc., without prior notice to you. You shall bear the consequences and losses caused thereby. The customer has the right to announce the handling results and decide whether to restore the use of the relevant account according to the actual situation. For the deleted content, we have the right not to restore or return it. For suspected violations of laws and regulations or suspected illegal crimes, the customer will keep relevant records and has the right to report to the relevant authorities, cooperate with the relevant authorities' investigations, report to the public security organs, etc.

10.2 If you violate this Agreement and/or other service terms and rules that you should comply with, causing third-party complaints, litigation claims, etc., you shall handle it yourself and bear all legal responsibilities. If your illegal or breach of contract actions cause any losses (including but not limited to lawyer fees and expenses) or administrative penalties to us and our affiliates and partners, you shall fully compensate.

11. Limited Warranty

11.1 You understand and agree that this Software is provided as is and as available according to the current technology and conditions. We will make our best efforts to provide you with continuous and secure services, but given that the relevant services may be affected or interfered with by many factors, we cannot guarantee the following:

(1) Your use of this Software will fully meet your needs;

(2) This Software will be uninterrupted, timely, secure, and error-free;

(3) Any errors in this Software will be corrected;

(4) This Software will be compatible with your content or any other hardware, software, systems, services, or data that we do not provide.

11.2 To the extent permitted by law, except as expressly agreed in this Agreement, we cannot make any guarantees, warranties, or promises to you. We may change, suspend, withdraw, or restrict all or part of the functions of this Software at any time without notice to you for commercial or operational needs.

11.3 We will make our best efforts to make this Software safe and stable, but you understand that we cannot always foresee and prevent all technical or other risks, including but not limited to force majeure, viruses, Trojans, hacker attacks, system instability, basic operator reasons, power supply failures, communication network failures, third-party service defects, system updates and upgrades, government department investigations, judicial administrative orders, third-party websites, etc., which may cause service interruptions, data loss, inability to use normally, and other similar situations. In the event of the above situations, we will try our best to repair them in the first time if conditions permit, but you agree that we shall not be responsible for the losses caused by the above reasons. The occurrence of the above situations and the cancellation or termination of any order or service based on the above reasons (if applicable) shall not exempt you from fulfilling the corresponding payment obligations for the services we have provided under this Agreement. At the same time, you need to configure your own computer equipment, network settings, computer programs, etc., to use this Software, and you should configure anti-virus programs for your equipment yourself.

11.4 For authorized users, between us and the customer, you agree that the following are the customer's responsibilities:

(1) Informing you of relevant customer policies that may affect your use of this Software;

(2) Obtaining your authorization related to customer rights and your use of this Software when necessary;

(3) Transferring and processing specific user content based on customer organizational management needs;

(4) Responding to and resolving any disputes or disputes related to you or any authorized user or arising from the customer's failure to fulfill its obligations.

12. Limitation of Liability

12.1 To the extent permitted by law, we shall not be liable to you for any of the following situations, whether or not we have been informed or should be aware of the possibility of such damages:

12.1.1 Any indirect, incidental, consequential, punitive, special, or punitive damages and losses, including but not limited to expected profits, goodwill and reputation, opportunities, data loss and loss, third-party fees. Except as otherwise provided by law, in any case, the maximum amount of our liability to you for damages shall be the service fee you have paid to us in the month when the loss occurred or we breached the contract. To the maximum extent permitted by law, these limitations and terms apply to any matter or any claim related to this Agreement.

12.1.2 Any loss or damage caused to you for the following reasons:

(1) Damage caused by your use of any third-party products or services;

(2) We modify, suspend providing this Software or any function in this Software in any way;

(3) You do not provide us with accurate account information, or you do not protect your account password security as required by this Agreement;

(4) Other losses caused by your violation of this Agreement.

12.2 To the maximum extent permitted by law, any disputes between you and any third party (including but not limited to any mobile network service provider, rights owner, or other user) arising from your use of this Software are directly related to you and the third party, and you must exclude us from any kind and nature of liability and loss (whether actual or indirect) caused by such disputes.

13. Fees

13.1 When using this Software on mobile applications, data traffic fees, communication fees, information fees, etc. may be incurred, and these fees may increase in the case of international roaming. These fees shall be borne by you. If you are not sure about these fees, you should consult your service provider before using this Software.

13.2 You know and understand that trial or other temporarily free services should not be regarded as our waiver of the right to charge you later. We have the right to notify you of the charging standards, methods, or related changes through the official website, announcements, or other appropriate methods according to the actual operating conditions. If you do not agree with the above modifications, changes, or paid content, you can choose to stop using the product or service.

14. Other Terms

14.1 Agreement Content and Revision: The content of this Agreement includes the main text of this Agreement and all privacy policies, rules, notices that we have published or may publish in the future. The aforementioned content is an integral part of this Agreement and has the same legal effect as this Agreement. In order to provide you with better services or due to changes in national laws and regulations, policies, technical conditions, product functions, etc., we will revise this Agreement in a timely manner, and the revised content constitutes an integral part of this Agreement. After this Agreement is updated, we will remind you of the updated content in an appropriate way so that you can understand the latest version of this Agreement in time. You can also check the latest version of the agreement terms on the homepage of the website or the software settings page. If you have objections to the revised agreement content, you have the right to stop using this Software immediately. If you continue to use this Software after the revised agreement takes effect, it means that you have agreed to accept the revised content of this Agreement.

14.2 Applicable Law and Jurisdiction: The establishment, validity, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of Hong Kong. If any provision of this Agreement is judged or ruled invalid, these provisions shall be reinterpreted and applied as close as possible to the original purpose of this Agreement without violating the law, and shall not affect the validity of other provisions of this Agreement.

14.3 The place of signing of this Agreement is Tsuen Wan, Hong Kong. Disputes arising from this Agreement shall be resolved through friendly negotiation between the parties. If the negotiation fails, you agree to submit the dispute to the competent court in the place of signing of this Agreement.

14.4 Without our prior written consent, you shall not transfer any of your rights or obligations under this Agreement to any third party. You understand and agree that we have the right to independently decide on business strategies and transfer all rights and obligations under this Agreement to our affiliates or other legal entities according to business adjustment conditions. You acknowledge that in the above situation, we do not need to obtain your consent, and we will notify you in a reasonable way as much as possible.

14.5 Our temporary failure to assert or enforce any provision of this Agreement shall not be deemed as our waiver of such provision or such right.

14.6 For the convenience of reading and understanding, this Agreement may be translated into multiple language versions. If there is any conflict between different versions, the English version of this Agreement shall prevail.

14.7 The headings in this Agreement are for convenience and reading only and do not affect the meaning or interpretation of any provisions in this Agreement.