#Chat FAQ

#1. How do I change the file save path on Windows?

1. Click your avatar and open Settings.
2. Open General Settings.
3. Update the file save location.

#2. Chat does not work correctly

#Symptoms

• Messages cannot be sent or received.
• Message history does not load.
• A conversation does not open.

#Troubleshooting

Use these checks to identify whether the issue affects one account, one device, or the whole service:

1. Ask a teammate whether they can open the same conversation and send a message.
2. If several accounts are affected, contact your administrator because the service may be unavailable.
3. If only your device is affected, restart Cored and test again. If needed, clear the local chat cache.
4. If the issue continues, contact your administrator with the client version, error message, and steps to reproduce the issue.