#Common Login Issues

#The account does not exist

1. Check the account name for typing errors.
2. Confirm that you entered the server address for the correct organization.
3. Ask your administrator to confirm that the account is active.

#I forgot my password or the password is incorrect

Ask your administrator to reset the password. Avoid repeated attempts if your organization locks accounts after failed sign-ins.

#Cannot get server address

This usually means the device cannot reach the configured Cored server.

• Check your network connection.
• Compare the server address with a teammate who can sign in.
• Contact your administrator if the address is correct but the test still fails.

#The phone number does not exist

This is usually because no login phone number is bound to your profile.

1. If account-and-password sign-in is available, sign in and add a phone number to your profile.
2. Otherwise, ask your administrator to add or update the phone number in Admin Console.

#What is the organization server address?

The organization server address tells the client which Cored Server to connect to.

If this is your first login or you forgot it, contact your administrator.

#How do I verify the server address?

Enter the server address and tap Test. A successful test confirms that the client can reach the server.