Contacts FAQ

    1. The Contacts page does not load correctly

    Symptoms

    • The organization directory does not load.
    • A department shows an incomplete member list.

    Checks

    1. Ask a teammate whether the same department loads correctly for them.
    2. If possible, sign in with another account on the same device and test again.
    3. If only this device is affected, clear the local cache and reopen Contacts.
    4. If the issue continues, contact your administrator.
    Tip

    If you see No permission to view organization departments, your administrator has restricted directory access for your account.

    1. Check the spelling of the name or pinyin.
    2. Refresh Contacts and search again.
    3. Ask a teammate to search for the same person.
    4. Contact your administrator if the person should be visible to you.

    3. User online status is incorrect

    1. Refresh Contacts and check again.
    2. Compare the same person's status on another device.
    3. Ask another user whether they see the same status.
    4. Contact your administrator if the status remains incorrect.