#Common Questions

#How can I get help with client issues?

#1. Contact your organization administrator first

Cored is deployed and managed by your organization. Contact your administrator for server addresses, accounts, password resets, and access-policy questions.

If you do not know who manages Cored, ask your manager or internal IT team.

#2. Contact official Cored support through approved channels

If your administrator cannot resolve the issue, use the official Cored support channel approved by your organization.

Include the client version, device operating system, time of the issue, error message, and steps needed to reproduce it. Do not include passwords, verification codes, or other secrets.

#3. Report policy violations

If you need to report serious compliance or abuse concerns, use the official report channel provided by your organization.

#How do I fill in server settings at login?

#1. Complete login settings

On the sign-in screen, open Settings and enter the server address provided by your organization.

#2. Confirm with teammates

If teammates can sign in, compare your server address with theirs.

#3. Confirm with administrator

For first-time sign-in or a forgotten server address, contact your organization administrator.