Create a Group Chat

Overview

Create a group when a conversation needs more than two people. Any organization member can create a standard group chat.

Steps

Desktop

  1. Click the plus button beside search and select Start Group Chat. Create Group

  2. Optionally enter a group name and choose an avatar. Group Basic Settings

  3. Add members in any of these ways:

  • Search Contacts. Select Members by Contact Search
  • If you own or administer another group, open Managed Groups and select that group to add its members. Select Members from Managed Groups
  • Select a department visible to your account to add its members. Select Members by Department
  1. Click Create.

Create from a private chat (Desktop)

You can turn a private conversation into a group without leaving the conversation.

  1. Open the private conversation and click Create Group Chat. Create Group from Private Chat

  2. Optionally enter a group name and choose an avatar. Group Basic Settings

  3. Add members in any of these ways:

  • Search Contacts. Select Members by Contact Search
  • Select a group under Managed Groups. Select Members from Managed Groups
  • Select a department visible to your account. Select Members by Department
  1. Click Create.

Mobile

  1. Tap the plus button, then select Start Group Chat. Create Group

  2. Add members in any of these ways:

  • Search Contacts. Select Members by Contact Search
  • Select a group under Managed Groups. Select Members from Managed Groups
  • Select a department visible to your account. Select Members by Department
  1. Tap Confirm.

Create from a private chat (Mobile)

You can turn a private conversation into a group without leaving the conversation.

  1. Open the private conversation, tap More, then tap the plus button beside the coworker's avatar. Create Group from Private Chat

  2. Add members in any of these ways:

  • Search Contacts. Select Members by Contact Search
  • Select a group under Managed Groups. Select Members from Managed Groups
  • Select a department visible to your account. Select Members by Department
  1. Tap Confirm.

FAQ

Can non-admin users create groups by department?

Yes. You can select only departments visible to your account. The result is a standard group chat, not a department group.